New Ways-of-Working after 107 Days of LockdownEach month, I host a virtual coffee chat among OpEx industry experts. This month, we shared experiences shifting from remote to hybrid ways…Oct 26, 2021Oct 26, 2021
Start Your Program from ‘Why?’Each month, I host a virtual coffee chat among OpEx industry experts. This month‘s conversation started from ‘BPM or CI first?’ and ended…Sep 28, 2021Sep 28, 2021
Understanding Telstra’s Move to Free Pay PhonesTelstra’s recent announcement reveals an uncommon depth of enterprise thinking, if you know what you’re looking forAug 18, 2021Aug 18, 2021
OpEx Insights: Team-Level Process TransformationTransforming process doesn’t need whole-of-organisation buy-in to get started… you can start with just one teamJan 25, 2021Jan 25, 2021
Why You Need a CI Program in 2021It’s January again — the traditional time for reflecting on the year that was and setting resolutions for the bright, shiny new beginning…Jan 4, 2021Jan 4, 2021